Shipping policy

Order Processing
Orders are processed within 1–2 business days after payment is confirmed. Please note that orders placed on weekends or holidays will be processed the next business day.

Shipping Methods
We offer reliable shipping options to ensure your product arrives safely and promptly. Estimated delivery times Shipping 5–7 business days 

Delivery times may vary based on your location and external factors beyond our control. There are some areas our courier may not be able to reach. In such cases, an alternative pickup point can be used.

Shipping Costs
Shipping costs are calculated at your checkout.

Order Tracking
Once your order ships, you will receive a confirmation email with tracking information to monitor your package.

Shipping Address
Please ensure your shipping address is accurate and complete. We are not responsible for delays or lost packages due to incorrect or incomplete addresses. Avail yourself at the pick-up point of delivery.

Damaged Packages
If your package arrives damaged, please contact us within 24 hours of delivery so we can investigate.

International shipping
Currently, we ship within South Africa only. For international shipping inquiries, please contact us at rapoovincentia@gmail.com