Refund policy

We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we’re here to help.

Returns
You may request a return within 14 days of receiving your product. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition you received it.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 working business days.  

Damaged or Incorrect Items
If your product arrives damaged or you receive the wrong item, please contact us within 24 hours of delivery.  For damaged product please take a picture send it to our wahtsApp on 063 663 9168 with the order number.

Return Shipping Costs If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping costs.

If the return is for any other reason (such as change of mind), the customer is responsible for return shipping costs.

Non-Returnable Items
Used products or items not in their original condition are not eligible for a refund.

Order Cancellation
You may cancel your order within 24 hours of placing it, as long as the order has not yet been processed or shipped. If your cancellation is approved, any payments made will be refunded within 30 business days to your original payment method.

Once an order has been processed or shipped, it cannot be cancelled. However, you may return the product according for refund once you receive it, refund will exclude shipping costs.